Privacy Policy

PRIVACY POLICY

The protection of your personal data is a priority for ORVENN PARIS. This policy details the information we collect, how we use it, and your rights.

1. Data Collected

We collect information when you place an order, create an account, subscribe to our newsletter, or contact our customer service. This may include: first and last name, shipping and billing addresses, email address, phone number, order history, and connection data.

Bank details are processed directly by our secure payment providers and are never stored on our servers.

2. Purposes of Processing

Your data is used to:

• process, prepare, and ship your orders;
• inform you of your order status;
• respond to your customer service requests;
• improve the ergonomics and content of the store;
• send you our commercial news, only if you have consented to it.

3. Legal Basis

The processing is based, as appropriate, on the performance of the sales contract, compliance with legal obligations, our legitimate interest in improving our services, or your consent for marketing communications.

4. Data Sharing

ORVENN PARIS does not sell, rent, or exchange any personal data. Your information may be transmitted to our service providers strictly to the extent necessary for the performance of the service: payment solutions, carriers, hosting, and shipping tools. Communication may also occur to comply with a legal obligation or as part of a company capital operation.

5. Security

Exchanges between your browser and our site are encrypted. Sensitive information is transmitted through certified payment providers. As no system is infallible, we cannot guarantee absolute security, but we implement appropriate technical and organizational measures.

6. Cookies

Our site uses cookies for the proper functioning of the store, to remember your preferences, and for audience measurement. You can configure or refuse non-essential cookies from your browser; some functionalities may then be degraded.

7. Retention Period

Your data is retained for the time necessary to process your orders and fulfill our accounting and legal obligations, then archived or deleted.

8. Your Rights

You have the right to access, rectify, erase, restrict, oppose, and port your data, as well as the right to withdraw your consent at any time. To exercise these rights: support@orvennparis.com. You can also file a complaint with the competent data protection authority.

9. Policy Changes

This policy may be amended at any time. The applicable version is the one published on this page.