Terms and Conditions
GENERAL TERMS AND CONDITIONS OF SALE (GTC)
These General Terms and Conditions of Sale govern product sales made through the ORVENN PARIS store. They apply to all orders placed by the customer via the website. By placing an order, the customer fully and unreservedly accepts these conditions.
The items offered for sale in the ORVENN PARIS store are high-quality products. Product photographs are for illustrative purposes. We strive to represent the items as accurately as possible; however, the shade may vary slightly depending on your screen settings.
The customer must create an account or provide the necessary information to finalize the order. After validation, a confirmation email will be sent. ORVENN PARIS reserves the right to refuse an order if the information provided is inaccurate or incomplete.
Product prices are indicated on the website in euros and include all applicable taxes. ORVENN PARIS reserves the right to modify its prices at any time. The prices applied are those in effect at the time of the order, not those displayed at the time of viewing.
Payment for products is made directly on the website via secure methods: credit cards or recognized third-party payment platforms. All transactions are protected by an SSL encryption system. Payment is due immediately upon ordering.
Delivery times vary according to the destination and the availability of items. ORVENN PARIS strives to deliver within the times mentioned on the website. Delivery costs are calculated based on the delivery address and added to the total amount of the order.
In accordance with current legislation, the customer has a period of 14 days from receipt of the order to return products, without justification. The item must be returned in its original, unworn, and undamaged condition.
Returned products must be in their original packaging and in perfect condition. Return shipping costs are the responsibility of the customer, except in the case of a defective product or an error on our part.
ORVENN PARIS cannot be held responsible for damages resulting from the use of products after delivery, nor for erroneous information provided by the customer during the order.
ORVENN PARIS cannot be held responsible for any delay or non-delivery resulting from a case of force majeure: social movement, natural disaster, or interruption of transport services.
ORVENN PARIS reserves the right to modify these General Terms and Conditions of Sale at any time. Modifications are published on this page and come into effect immediately after their publication.
SHIPPING PROTECTION (PAID OPTION)
Shipping Protection is an optional service, voluntarily added by the customer when placing an order.
1. What is covered
The Protection covers packages lost, stolen, or damaged during transit, meaning packages for which the carrier tracking never shows a "Delivered" status within the expected timeframe, or packages that arrive damaged with photo evidence.
In case of coverage, ORVENN PARIS will send an identical product (reshipment). No monetary refund will be issued: the Protection entitles the customer to a new shipment of the order.
2. Conditions
- The Protection must have been subscribed and paid for at the time of ordering. Without subscription, no coverage is possible in case of loss, theft, or damage.
- Coverage requires proof of non-delivery: carrier tracking must not indicate "Delivered". For damage, a photo of the product and the package is required.
- All claims must be made within 25 days from the shipping date. After this period, no claims will be accepted.
3. Package indicated "Delivered"
If tracking indicates "Delivered" status, the Protection does not apply. ORVENN PARIS will contact the carrier to obtain proof of delivery (date, time, location, signature, or photo) and will forward it to the customer. As the package is delivered according to the carrier, the dispute then solely falls under the relationship between the customer and the carrier.
4. Exclusions
- packages for which tracking indicates "Delivered";
- address errors attributable to the customer;
- claims made after the 25-day period;
- orders without subscribed Protection;
- damages without photo evidence.
ORVENN PARIS reserves the right to refuse any claim showing signs of fraud or bad faith, and to limit the Protection to one claim per customer.